It depends on your hosting plan. With Managed Shared Hosting, our support focuses strictly on the server side—keeping your site fast, secure, and online. With Managed WordPress Hosting, we go a step further and offer basic support for themes and plugins, as long as they’re stable and compatible.
🛠️ Managed Shared Hosting Includes:
.htaccessedits (redirects, rewrites, security rules)php.iniadjustments for compatibility and performance- File and folder permission fixes
- Cron job setup and management
- Redis container configuration for caching
- Server-level troubleshooting (errors, timeouts, etc.)
🌿 Managed WordPress Hosting Adds:
- Installation and basic setup of themes and plugins
- Compatibility checks (we won’t install anything known to conflict with your WordPress version)
- Help with updates and basic configuration
- Guidance on best practices for performance and security
Note: We don’t offer deep customization or debugging for third-party themes/plugins unless you’ve added a support package or hourly service.
🎨 Website Design Support:
If we’ve built your site, we include 30 days of post-launch support to help with minor tweaks, questions, and fixes. After that, ongoing help requires either:
- A maintenance package (monthly coverage), or
- Hourly support billed at a clear, transparent rate
We believe in setting clear boundaries so you always know what’s covered—and what’s not. Whether you’re on shared hosting or managed WordPress, our goal is to keep your site stable, fast, and easy to manage.